Accreditations & Installers

Alarm Customer Feedback

Katy Haris (03 October 2019)
New cameras at the house are up and running fab.

Just wanted to drop a note to say all your team have been fab sorting out our install and service this week - especially Ashleigh in the office who was great working round my hectic diary!

The boys at the house were really clean and tidy and all did a great job. We just wanted to let you know to pass onto the staff involved as not everyone gives positive feedback as you well know!

Thanks again for all your help.

Mr Muir (23 March 2019)
The service I received this morning from Kris was the best he has had from any company in a long time. Really helpful and polite, very punctual and an ambassador to your company.

Stuart Watters (08 March 2019)
Good morning, just a short note to say your guys did a fantastic job yesterday, Paul and his young colleague (sorry didn't catch his name) were very accommodating during the install and took me through everything in great detail.

It was an absolute pleasure having them around and I work with a lot of contractors / tradesmen and don't dish out compliments very often but felt compelled to drop you a line.

Dealing with GR from inception to completion has been an absolute pleasure, well done to you and your team for making this security installation a pleasant experience.

Evelyn Little (26 February 2019)
I wanted to write and commend you on your choice of staff. I’ve had ongoing problems with my intruder alarm over the past couple of months and I must say all of the engineers sent out have been very friendly, likeable chaps. Today though, for the 2nd time in 24hrs because of the ongoing problem, I had Wesley sent. He went to great lengths and worked tirelessly to source the problem, kept me informed every step of the way, and with such an endearing personality. I must say that employees like this are worth their weight in gold. He was an absolute joy, and obviously an asset to your company. In an era where people are quick to criticise service, I feel it’s important to give positive feedback when it’s called for. Well done, Graham Robertson. I must admit to having everything crossed that the problems with my alarm have been resolved, but if not, it hasn’t been because of any lack of effort!

Stuart Watters (08 March 2018)
Just a short note to say your guys did a fantastic job yesterday, Paul and his young colleague (sorry didn't catch his name) were very accommodating during the install and took me through everything in great detail. It was an absolute pleasure having them around and I work with a lot of contractors / tradesmen and don't dish out compliments very often but felt compelled to drop you a line. Dealing with GR from inception to completion has been an absolute pleasure, well done to you and your team for making this security installation a pleasant experience.

Mr Muir (23 March 2018)
The service I received this morning from Kris was the best I've had from any company in a long time, he was really helpful, polite, very punctual and an ambassador to your company.

Derek McLeod (01 January 2018)
Can I please note that the service provided by the company right from the start through to the installation was first class. With Graham coming out promptly at the start, through yourself keeping us up to date with our survey and installation date and Gideon as the installation engineer was a gentleman, technically experienced and provided excellent advice during the technical survey and during the installation. The system meets our needs and is simple to navigate (although I am assured that if I did have a query then all I had to do was send an email or text which is excellent post installation service).
I will certainly be recommending Graham Robertson for their personal service and attention and one reason we made initial contact was because it was a local family company. Since the installation we have also purchased our first SONOS from your store in Falkirk!.

Ian Moffat-Kyle (16 June 2017)
GR fitted our alarm and security lights without any issues. All the engineers have been great and the admin staff are top notch too. Couldn't be happier.

Great price, great service and great product. We can control the alarm from fobs, main box and also an app. Very very handy!.

Julie Anderson (28 January 2017)
We would like to take the opportunity to thank you all. We were delighted with the work and the professionalism of everyone that we dealt. I especially appreciate you accommodating me contacting you by email rather than phone. I have an 18 month old and work full time so its sometimes easier at times for me to email outwith company work hours. We certainly won't hesitate to use the company again for future work.

Stewart and Ali (27 October 2016)
Just to say that Andrew came today and did a fantastic job. Very pleasant and courteous young man. Please could we request that Andrew continues with the other jobs we have.

Many thanks and we are most grateful for helping to expedite matters here and we have made a good start with putting things right in an efficient manner.

Russell Hammell (11 December 2015)
I'm sending this on behalf of my Auntie, Alison Lister of Tullibody.

A couple of weeks ago two of your engineers, led by Stuart, attended my Auntie's home to repair a blown over television aerial and satellite dish mast.

She wishes to pass on her thanks and comments on how they worked tirelessly in atrocious conditions to affect her repair. This was notable in that it was in stark contrast to the other tradesmen who were working on the roof repair.

They were polite and helpful throughout, and she was keen for them to receive recognition.

Mrs Reid (10 December 2015)
Mrs Reid phoned & asked me to let you know that she wants to compliment James at how polite & helpful he was when he was doing her maintenance, she said he was very further & she was grateful he braved her area in the weather conditions.

Jennifer and Bill Jamieson (16 November 2015)
We have recently had two different jobs done (one involving aerials/Sky box move, and one involving a new board, earth fitting and outside lantern wiring) so two different guys, both of whom have done an excellent job very professionally and efficiently. Both were friendly, worked really hard to complete the work quickly, cleanly and thoroughly. Also, your excellent customer service carries right through to the lady I spoke with to arrange the jobs, who again was extremely professional and efficient whilst having a lovely friendly manner. These days such great customer service can be very hard to find so I felt it important to give credit where credit is due.

Our thanks to all involved.

Lyle McAuley, Dunblane (03 June 2015)
I just want to thank you on the recent professional job carried out at my house.

I haven't had time up until now to write.

The young boy Stuart was really good. Respectful, efficient and polite.

Thanks again.

Ross Anderson, Highland Spring, Blackford (23 February 2015)
Just wanted to say thanks very much to Stewart, Chris and especially Gideon for all the work in getting the Supply Chain office fitted out. Minimal disruption, no mess, no fuss. Fantastic job!

Calum MacDonald - Stirling (09 October 2014)
It has escaped my attention for some time now to let you know that we were very happy customers regarding the work your company carried out at the above address earlier in the year.

From start to finish your company provided a friendly, professional service, and Stuart the electrical engineer who did the work was a great advert for Graham Robertson.

I would have no hesitation in recommending your company to family and friends who need electrical work carried out.

Mrs McDowell - Bridge of Allan (08 August 2014)
Our new alarm got fitted yesterday and a small addition this morning and I just wanted to email you about the team who installed it. Stuart was the most polite, professional and knowledgeable tradesman we have ever had. He had a lovely manner and I was happy to leave him in the house himself while he worked. I assume the lad who was with him was an apprentice as he took time to explain things to him and gave him jobs to do so as he learned on the job. He was also very polite and professional and seemed keen. Many thanks for a great service.

Mr Smith - Stirling (21 July 2014)
Please pass on my compliments to your company's management for the excellent work of your young electrician. I would recommend your firm to anyone.

Jennifer Napier - Bathgate (09 June 2014)
Delighted with the friendly and efficient service received. Will recommend to friends and family. Thank you!

Lesley Hendry - Stirling (06 March 2014)
I write to inform you how impressed I was with your staff throughout our alarm installation on Tuesday.

Alan & Craig were excellent. Arriving on time with a friendly and professional manner, ran over the agreement, covering every possibility for installing the main box and keypad ensuring there would be no disruption to our current usage of cupboards and wall space. They ensured their feet were covered and dust sheets were down prior to each entry showing respect for our property.

I was impressed how well Alan coached Craig, explaining everything required to ensure he had clarity of the job in hand before being left to carry out the installation.

A 3rd member of the team Taggart arrived to assist Craig in the final stages and programming to which a fault was found in a part of the system, causing a delay - Taggard explained and appologised it was taking longer than expected and gave an estimation of their competition time. I was not concerned with how much longer it was going to take but appreciated the care shown.

On completion Taggart explained the use of the system clearly and when ready to leave, my husband David arrived home and he offered to go over it all again. No need but a nice thought. We were reassured that we should never be afraid to contact your company should we have any queries demonstrating that excellent customer service will continue.

I must add that the service from you and your office staff prior to installation including the detailed quotation was also excellent. The overall experience dealing with your company from start to finish has been outstanding and felt it should be noted. I get the impression the whole process is a company standard that must be adhered to but nonetheless this is not always the case with tradesman and is very much appreciated. I would certainly recommend you to anyone in need of your services.

Gerard & Helen Gourley - The Hub Direct (04 October 2011)
Just wanted to send an email saying how impressed we were with the quality of service we received. Right from the start of making contact with Louise and booking the job in. We had a few questions about what kind of system we should install and they were answered and very clear.

The installers turned up when they said they would just after 8.00am - Gave a good heads up as to what was being installed and where - then proceeded with the installation.

Very clean and tidy - Hovering up all mess - they were very courteous to our customers moving tools and step ladders out of harm's way. Once the system was installed they gave a very clear and concise hand over going through every detail of the paper work and how the system worked - Programmed in the phone numbers the digital dialer would need and showed me how to change numbers if needed.

Panic button was explained in detail just how to operate and reset as needed- Emergency numbers where highlighted to us and full audible and silent alarms where tested.

We cannot complement them highly enough - A great asset to your company - in fact from every aspect of contact with your company it was a pleasure to do business with you.

We decided to send this email as we feel people are very quick to complain and do not give praise where it's needed. We will not hesitate to recommend your company to any of business colleagues.

Kind regards
Gerard & Helen Gourley

Mr Blair - Grangemouth (27 April 2011)
I'm a new customer and I was delighted with the service I received. Thank you.

Mr Heslop - Broombridge (21 December 2010)
First time we have used your company and will now be recommending you. We trust you for any electrical or alarm work going forward. Fitter was excellent.

Mr Ewen - Larbert (26 November 2010)
Very pleased with work & service. Thank you. Have also recommended a friend to use your company.

Mr Bowie - Fife (5 October 2010)
Your prompt response to my request and completion of work are greatly appreciated after break-ins to other houses. Thanks to Alan Pilley especially.

Angela Learoyd Jewellery - Doune (17 September 2010)
Very pleased with everything.

Mrs Smith - Stenhousemuir (25 August 2010)
EXCELLENT JOB, Left house in very tidy condition. Very helpful. Would definitely use your services again. Thanks

Mrs Taylor - Grangemouth (20 August 2010)
Completely satisfied with the service provided, prior to and during installation. I would expect this high standard of service will continue throughout the maintenance period.

Mr Galbraith - Stirling (28 May 2010)
FULL MARKS, Cannot fault the service.

Mr Steele - Stirling (14 May 2010)
Very pleased with the service, would not hesitate to recommend you to others.

Accreditations & Installers

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